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1300 959 577

Process

Our Hot Water System Installation Process

Efficient, Energy-Saving Hot Water Systems with Government Rebates

Upgrading your hot water system has never been easier. Our experienced team manages the entire process — from system assessment to installation and rebate processing — ensuring you receive the most efficient hot water solution while maximising available government incentives. 

Initial Assessment

We start with a simple assessment to determine the best hot water solution for your property — and whether a site visit is required. 

In most cases, we can assess your installation using: 

  • Photos of your existing hot water system
  • A few quick questions about your household and usage
  • Details about your current system and location 

This allows us to: 

  • Recommend suitable system options
  • Check basic installation requirements
  • Identify potential rebate eligibility
  • Provide faster turnaround on quotes 

 

If needed, we will arrange a site inspection to confirm installation details before proceeding. 

Detailed Proposal & System Recommendation

After the site inspection, we provide a clear and detailed proposal outlining the recommended system and installation scope.

Your proposal will include:

  • Recommended hot water system models
  • System sizing options based on household usage
  • Product specifications and energy efficiency ratings
  • Full installation pricing
  • Estimated energy savings
  • Available government rebates and incentives
  • Product warranty details


This transparent approach allows you to compare systems and make an informed decision.

Government Rebates & Incentives

Energy-efficient hot water systems may qualify for several government incentives that significantly reduce the upfront cost. 

Our team manages the rebate process and ensures installations meet all eligibility requirements. 

Solar Victoria Rebates 

Eligible households may receive rebates under the Solar Victoria program when upgrading to an energy-efficient heat pump system. 

Typical rebate amounts include: 

  • Up to $1,400 rebatefor eligible Australian-made systems 
  • Up to $1,000 rebate for eligible imported systems 

Rebate availability is subject to program eligibility requirements and installer accreditation. 

STC (Small-scale Technology Certificate) incentives 

EEC (Victorian Energy Efficiency Certificates) 

Heat pump hot water systems may also generate VEECs, which provide additional financial incentives under the Victorian Energy Upgrades (VEU) program.

VEEC incentives are created when households upgrade from inefficient electric or gas hot water systems to high-efficiency heat pump technology. 

Benefits include: 

  • Additionalrebate value applied to installation costs
  • Reduced energy consumption
  • Lower household energy bills
  • Reduced greenhouse gas emissions 


Our team will assess your eligibility and apply the VEEC discount where applicable. 

Appliance Selection

Once rebate eligibility is confirmed, we help you select the most suitable hot water system for your property.

We consider:

  • Household size and hot water demand
  • Installation location and space requirements
  • Electrical supply availability
  • Energy efficiency ratings
  • Budget and rebate eligibility


We supply and install industry-leading heat pump hot water systems known for reliability, performance, and energy efficiency.

Deposit & Installation Scheduling

Once you approve the proposal, a 50% deposit secures your installation booking.

At this stage we will:

  • Schedule your installation date
  • Order your selected hot water system
  • Prepare installation documentation
  • Coordinate installers and equipment delivery


This ensures a smooth and efficient installation process.

Professional Installation

Our licensed and accredited installers complete the installation according to Australian standards.

Installation includes:

  • Removal and disposal of your old system
  • Installation of the new heat pump system
  • Electrical and plumbing connections
  • Compliance and safety checks
  • System commissioning and testing
  • Customer demonstration and operation guidance


We ensure every installation is completed to the highest standards of safety, efficiency, and reliability.

Rebate Processing & Final Payment

After installation is completed, we handle the rebate submission process.  This includes: 
  • SubmittingSolar Victoria rebate documentation
  • Processing VEEC certificates
  • Providing compliance certificates
  • Ensuring all program requirements are met 

Once rebates have been lodged and installation is complete, the remaining 50% balance is payable.
Brands

Hot Water Systems We Install

We work with trusted brands that deliver high performance and long-term reliability. 

Reclaim Eco R290 Heat Pump

A premium CO₂ heat pump system designed for maximum energy efficiency and environmental performance. 
Known for ultra-low running costs and advanced heat pump technology. 

Dynamic X8 Heat Pump System

A high-efficiency heat pump designed for Australian conditions, delivering reliable hot water with low energy consumption. 

Rapid X6 Heat Pump System

A compact and energy-efficient solution ideal for residential installations where performance and space efficiency are important. 

Electric Integrated Hot Water Heat Pump

A reliable and energy-efficient integrated heat pump hot water system from one of Australia’s most trusted hot water manufacturers. 

Monoblock Heat Pump Water Heater

A high-performance monoblock heat pump system designed for efficient residential hot water heating with quiet operation and strong energy savings. 

Istore Heat Pump Water Heater

iStore heat pump systems provide reliable and energy-efficient hot water solutions, designed to significantly reduce electricity consumption while delivering consistent hot water performance. 

Emerald Heat Pump Water Heater

Emerald heat pump systems provide a cost-effective and energy-efficient alternative to traditional electric hot water systems, helping households lower their energy bills and carbon footprint. 

Why Choose

Make the Switch

✔ Accredited installers 
✔ Assistance with Solar Victoria rebates 
✔ VEEC rebate processing 
✔ Energy-efficient heat pump systems 
✔ Professional installation and support 
✔ Transparent pricing and expert advice 
✔ STC Rebate 


Our goal is to provide high-efficiency hot water systems that reduce energy costs while helping customers maximise available government rebates.